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Career Opportunities

Domestic Transportation Customer Service Representative

Nexterus Inc. is a supply chain engineering and technology firm located in New Freedom, PA, that helps small and medium-sized companies effectively compete in today’s global marketplace. We provide solutions to the most complex business issues in your supply chain.

Nexterus Inc. is currently offering an exceptional career opportunity in its Domestic Customer Service Department for a self-motivated professional. This position reports to the Supervisor of Domestic Customer Service.

Job Functions:

The Domestic Transportation Customer Service Rep position is responsible for performing all aspects of service and support related to orders and scheduling. Key areas of responsibility include order entry, scheduling and tracking shipments, troubleshooting problems, answering customer questions, providing outstanding customer service, identifying client needs for additional services and making process improvement suggestions.

Qualifications:

  • Experience in a customer service role in our in Truckload and/or LTL transportation.
  • General understanding of domestic transportation as it relates to freight transportation
  • General understanding of software tools and systems related to transportation.
  • General knowledge of transportation modes, carrier cargo liability limits, and equipment as it pertains to transportation of goods
  • Strong working knowledge of best practices for providing customer service in a transportation/warehouse environment
  • Strong command of English language and grammar – both written and oral
  • Ability to create, modify, write basic formulas in Microsoft Excel application
  • Ability to work in a team environment.
  • Strong understanding and skilled in using Microsoft Outlook and Word application
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